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Get the support you need to run your station smoothly. Our team is ready to assist you with any questions or issues.
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Frequently Asked Questions
Find quick answers to common questions about our platform
How do I set up my station?
Sign up for an account, add your station details, and invite your presenters. Our onboarding wizard guides you through configuring shows and schedules.
How does remote broadcasting work?
Presenters connect via our web app with broadcast-quality audio. Full-duplex streaming means they can hear talkback while on air with under 100ms latency.
Can I customise the studio dashboard?
Yes! Configure which widgets appear, set up news feeds, weather locations, and customise the message display to suit your studio setup.
How do fill-in requests work?
Presenters mark themselves unavailable, and the system automatically notifies available fill-ins. Once someone accepts, the schedule updates automatically.
Can I import our existing schedule?
Yes! We support CSV imports for shows and presenter data. Our support team can also help with migration from other systems.
Is my data secure?
Absolutely. We use enterprise-grade security, SSL encryption, and comply with Australian privacy regulations to protect your station's data.
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support@airbase.fm
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